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  Tuesday, 21 December 2021
  3 Replies
  2K Visits
0
Votes
Undo
Hello,

I am attempting to run some statistics on my outlook folders.

I've navigated to the Kutools Plus tool bar and selected Statistics.

I've selected "All Folders" for the Outlook Folders option.

For Statistics period, I selected

11/01/2021 to 12/20/2021
Left "Emails sent or received during this time" unchecked
All of the days of the week are checked
Left "Emails only with specified category" unchecked

When I click Ok a stats page comes up with "0" in all of the items.

When I close the stats page, there is a smaller window behind it with the title "fmStatsProgress", "Statistics Processing....", and nothing is happening in that window.

Thoughts on why this is occuring?
9 months ago
·
#2407
0
Votes
Undo
Hi bheikes1,

So sorry for the trouble. Could you please tell me the information about your mail box? Is it exchange, pop, or IMAP?

Amanda
9 months ago
·
#2408
0
Votes
Undo
Exchange, unsure which version

Windows 10

Outlook Office 365, version 2109

 
9 months ago
·
#2409
0
Votes
Undo
Hi bheikes1,

Thanks for the information. We've tried on the setting you gave us, but the Statistics feature works well.

So, can you please check if you have ticked the option: Use Cached Exchange Mode to download email to an Outlook data file

Check here:
download setting.png   download setting 1.png

Amanda
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