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  Friday, 14 October 2022
  8 Replies
  1.9K Visits
0
Votes
Undo
Hi there,

I have set some rules up to auto-detach certain attachments from specific senders, however I've having issues with them processing.

Sometimes they detach, other times they are ignored?

It's vital for our invoice processing software that these attachments are dettached correctly.

Please could you advise what I can do to ensure that these rules aren't ignored?

Kind regards,
Berian
3 months ago
·
#3140
0
Votes
Undo
Hi there,

Could you please tell me what Kutools and Outlook version are you using? And what is the language you use in your computer?
The rules work in the order they are in the rule list. So, please, check the order of the rules, or attach a screenshot of the rules you set up to us.

Amanda
3 months ago
·
#3161
0
Votes
Undo
Hi Amanda,

Versions:
Microsoft® Outlook® for Microsoft 365 MSO (Version 2209 Build 16.0.15629.20196) 32-bit
Kutools for Outlook 16.00

An example of the rules not apply correctly can be seen in the screenshot.

Emails were received this morning, one email had the attachments detached, the other didn't - same rules apply for both emails.

Just feels a bit hit or miss when it comes to the rules working or not and I can't see a pattern as to why they aren't detaching.

Kind regards,

B
Attachments (1)
3 months ago
·
#3162
0
Votes
Undo
Hi there,

Thanks for the information. I've already forwarded this to our development team.
Once they have a solution, I will send that to you. Please wait patiently. :)

Amanda
3 weeks ago
·
#3329
0
Votes
Undo
Hi Amanda,

Any chance I could have an update on this as I'm still experiencing this issue.

Kind regards,

B
3 weeks ago
·
#3330
0
Votes
Undo
Hi Amanda,

Also, is there a way I can export/import my Kutools Auto-Detach rules without having to enter them again on another PC?

Kind regards,

B
3 weeks ago
·
#3336
0
Votes
Undo
Hi Blowe,

Please try the beta version below: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

If there is any problem, please tell me.

About exporting/importing your Kutools Auto-Detach rules - Sorry that you cannot do it. We will consider add the feature in future versions if there are more requests for exporting/importing rules.

Amanda
1 week ago
·
#3364
0
Votes
Undo
Thanks Amanda,

Been using this for the last week and it there seems to be an improvement. The emails that aren't now being detached are no longer random!

I've tried looking at the product pages and can't seem to find an answer, but I think the issue I'm having now is that for certain rules I only have included From @domain.com - can we enter partial email addresses here or does it need to be a full email?

Kind regards,
B
21 hours ago
·
#3373
0
Votes
Undo
Hi B,

For the current version of Kutools for Outlook, you will have to use a full email address to have the rule effective.

And I've forwarded the feedback to our development team. We will see if we need to include partial email addresses in rules for future versions.
Thanks for your feedback.

Amanda
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